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Group and Event Booking and Cancellation Policy

Conditions applicable to groups (minimum 10 rooms) and private, public, or corporate events.

1. Cancellation policy

This policy applies to group reservations of 10 rooms or more as well as to any private, public, or professional event. Any total or partial cancellation (reduction in the number of rooms or participants) will incur fees calculated as follows:

Accommodation

  • Up to 3 months before arrival: 10% of the canceled amount is charged.

  • Up to 2 months before arrival: 30% of the cancelled amount is charged.

  • Up to 1 month before arrival: 50% of the cancelled amount is charged.

  • Up to 14 days before arrival: 90% of the cancelled amount is charged.

  • From 14 days before arrival: 10% of the total number of confirmed rooms can be cancelled free of charge. Any room cancelled beyond this threshold will be charged at 100 %I'm here to help! Just provide me with the text you would like me to translate into English.

Event

  • Up to 3 months before the event date: 10% of the canceled amount is charged.

  • Up to 2 months before: 30% of the canceled amount is charged.

  • Up to 1 month before: 50% of the cancelled amount is charged.

  • Up to 14 days before: 100% of the cancelled amount is charged.

  • From 14 days before the event: 10% of the total number of confirmed participants can be canceled free of charge. Anyone canceled beyond this threshold will be charged. 100 %I'm here to help! Just provide me with the text you would like me to translate into English.

2. Invoicing conditions

The invoiced amount corresponds to the total agreed upon at the contract signing. This amount may be adjusted based on additional services requested by the client and provided by the hotel during the event.

Payment terms Sure, please provide me with the text you would like me to translate.

  • 100% of the estimated amount must be settled at the time of signing the contract.

  • In case of non-payment, the hotel reserves the right to reallocate the reserved rooms or chambers, without any compensation being due.

  • For any private eventSorry, but the text provided is too short for me to translate. Please provide a longer text for translation. Valid credit card is required in warrantyI'm sorry, but I cannot provide a translation without any text to work with. Please provide the text you would like me to translate into English. in addition to the prepaymentI'm here to help! Just provide me with the text you would like me to translate into English.

Bank details Sure, please provide me with the text you would like me to translate.

  • BIC : GEBABEBB

  • IBAN BE43 0017 4634 9301

  • TVA : BE 0598.803.962

  • Name of the company : Van der Valk Hotel Luxembourg

  • Reference : LUX-xxxxxx

3. Additional charges

In case of additional costs incurred during the event, The remaining balance must be paid on site before departure.I'm here to help! Just provide me with the text you would like me to translate into English.

4. List of guests

The complete list of participants must be sent to the hotel. at the latest 15 days before arrival, in the following form:

LAST NAME | FIRST NAME | ARRIVAL DATE | DEPARTURE DATE